We invite every paying customer to leave a review after their first claim or 90 days of coverage — whichever comes first. No filtering. No paid placements.
Real, verified reviews from policy-holders. Every review is from a paying customer with an active claim history.
I was terrified when the vet quoted $5k for surgery. I filed the claim from my phone in 4 minutes. Approved overnight, money in my checking account in 18 hours. I literally cried.
I was skeptical that walking my cat would lower my premium. Three months in and my last invoice was $0 — the credits covered it. Easiest insurance experience I've had.
Uploaded the vet bill from the parking lot at the emergency clinic. Got the approval push notification before I started the car. Unreal.
My old insurer made me submit faxed forms and waited 6 weeks per claim. PetShield Flex pays in a day and the app actually works. Premium is lower too.
60 second quiz and they recommended the Growth plan. I almost bought Elite — they actually talked me out of overpaying. Felt honest.
Coverage and claims are excellent. The dashboard had a small glitch logging vet visits on iOS — support fixed it the same day. Knocking one star but I'd still recommend.
Every other carrier I had treated claims like a court case. PetShield reads the vet invoice, applies my plan, and pays. No phone tag. No 'pending review' for 3 months.
Two surgeries and an emergency in one year. Without Elite I'd be £8k underwater. The annual cap actually held up — no surprise denials.
Took the quiz, signed the agreement, paid — all in under 10 minutes. I knew exactly what I was buying and the PDF receipt landed in my inbox immediately.
I'm not someone who logs anything, but the streak gamification got me logging walks and booking the annual checkup I'd skipped for 2 years. Plus it dropped my premium.
I switched the app to Spanish and everything — including the policy PDF — was in clean Spanish. Support replied in Spanish too. Refreshing.
Between the rewards credits and one accident claim, I'm net-positive vs. my old plan in year one. Telling every dog-park parent I meet.
Every other carrier I had treated claims like a court case. PetShield reads the vet invoice, applies my plan, and pays. No phone tag. No 'pending review' for 3 months.
Two surgeries and an emergency in one year. Without Elite I'd be £8k underwater. The annual cap actually held up — no surprise denials.
Took the quiz, signed the agreement, paid — all in under 10 minutes. I knew exactly what I was buying and the PDF receipt landed in my inbox immediately.
I'm not someone who logs anything, but the streak gamification got me logging walks and booking the annual checkup I'd skipped for 2 years. Plus it dropped my premium.
I switched the app to Spanish and everything — including the policy PDF — was in clean Spanish. Support replied in Spanish too. Refreshing.
Between the rewards credits and one accident claim, I'm net-positive vs. my old plan in year one. Telling every dog-park parent I meet.